Return & Refund Policy

Last Updated: June 2026

At Silky Brush, customer satisfaction is our top priority. We are committed to providing high-quality hair brushes and hair care accessories. If you are not completely satisfied with your purchase, we are here to help.

30-Day Return Policy

We offer a free return and refund policy within 30 days of delivery for eligible items.

To qualify for a return:

• The item must be returned within 30 days of the delivery date.

• The item should be unused, in its original condition, and in its original packaging whenever possible.

• Proof of purchase or order confirmation may be required.

Free Returns

Eligible returns are accepted at no cost to the customer.

To initiate a return, please contact our customer support team before sending any item back.

Email: support@silkybrush.website

Our team will provide return instructions and assist you throughout the process.

Refunds

Once your returned item has been received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original payment method.

Please note that processing times may vary depending on your bank, credit card provider, or payment processor.

Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within a reasonable period after delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

We will work quickly to provide an appropriate resolution.

Non-Eligible Returns

Returns may not be accepted for:

• Products damaged through misuse or improper care

• Items modified after delivery

• Products returned outside the 30-day return period

Contact Information

Silky Brush

PO Box 611
Armstrong, BC V0E 1B0
Canada

Email: support@silkybrush.website

Phone: (250) 870-6267